Terms of service

This is what you are UNDERSTANDING and AGREEING TO when you purchase from On the Rocks.  Deviations from this policy are at the discretion of On the Rocks.

Any grievance must be emailed within 24 hours of delivery. No exceptions.

Dahlia Ordering Options:

We offer dahlia tubers (single, not clump).  Prices and availability are on website.  Prices are for one tuber unless otherwise stated.

Cancellation:

Cancellations cannot be made, unless severe circumstances are presented by customer.

*Be advised that a restocking fee of 20% will be deducted from the refunded portion. 

Changes to existing orders: 

No. Too many mistakes can be made.  

Shipping:

Buyer is responsible for shipping fees, to be paid prior to shipping.  Buyer accepts the risk of lost, damaged, delayed, frozen packages and will file their grievances with carrier - not On the Rocks. According to the US trade policy, as long as we state that it means we are released of any liability. As long as an email is provided to us, the customer will be given the tracking information.  IF YOU DO NOT PROVIDE AN EMAIL, SHIPPING INFORMATION CANNOT BE SENT TO YOU.  IF WE CANNOT PROVIDE INFORMATION, YOU HAVE TO GUESS (AND YES, YOU ARE 100% RESPONSIBLE FOR WHAT HAPPENS TO YOUR ORDER). Please be aware of the date of delivery in colder climates.

Your package is tracked.  We can immediately see the date and time at which it is delivered. And so can you with your tracking number.  Please do not claim to have not received it if you did.  

Sellers are not made out of tubers and extra money for shipping.  

If we provide a product, you ordered, over to the carrier service and they damage or lose package, that's on them.  We have no control over what happens on their end, therefore cannot be responsible.  Farms have a specific inventory or tubers and cuttings, many times cutting themselves short to fill orders for a second or third time.  This also cost shipping fees every single time.  Sellers are not made of money nor rich. 

When you get your tubers:

Please inspect within the day of receiving and let us know within 24 hours if there are any issues.  It is recommended to take pictures of your order regardless of issues or not.  If something is discovered down the road, we know how it at least arrived. Past that, we cannot be responsible for damages or rot.  Tubers maintain an amount of moisture, so it is important to immediately open your package upon receipt. 

We guarantee tubers will ship healthy, viable, and true to type.

If there is an issue:  You MUST email your concern along with a picture within 24 hours of delivery, or if your claim is squishy/rotten a video is required. And please, understand shipping season is the busiest of all- allow us time to get back to you- 24 TO 48 HOURS.  

DO NOT SEND EMAILS CONTAINING:

Profanity will not be tolerated.

Rudeness is not tolerated.  We are all adults, and the products are roots of plants, or baby plants, we can be nice.

Emails just to inform us your upset because something sold out... guess what?

If a product becomes unavailable...

Due to an unforeseen incident, you will be refunded.  This may happen due to a storage failures. 

What Tubers can look like

Tubers are the vessels for DNA of a variety of dahlia.  

Many tubers are grown from cuttings and pots, some may be smaller and twisted- but we assure you they will grow big, beautiful plants. 

Tubers can be the size of a double A Battery or thumb.  This is the best size to grow plants. The smaller size allows the tuber to put out feeder roots earlier and commence growing faster.

Big, fat, long tubers can be cut in half due to their obnoxious length.  Longer and heftier tubers are like the 40 kid who lives in grandma's basement.  They are a little bit slower at participating in their life.  They will get there eventually, but because they are starchy and basically feed off of themselves-they take forever.

A Knick or pitchfork cut is just fine.  This will not inhibit the growth of your dahlia. 

Skin peeling or missing around the neck of the tuber is ok.  This happens during the digging or washing process and the water knocks off the skin.  It is not CRUMBLING. 

If you receive tubers that are broken in half from shipping, they are perfectly fine and will grow.  Tubers only need a viable eye to grow. Some tubers have crown and long necks, while some have no necks at all, and eyes grow right on the round near the crown.

The tuber has to be completely severed (holding on by the skin), or the tissue damaged beyond growth, for the neck to be broken.  Just because it bends does not mean its broke. If you feel its broken beyond growth, you will be required to mail it back at your expense for a replacement or refund.

General Shipping: 
We begin shipping tubers in late April/May. 

 things happen:

IF for some reason your plant grows and it's not what you ordered:

1. We are truly sorry. And please know this was an accident.  It was not intentional in an effort to just send you "something" and not the variety you ordered.  We know and understand how much time and energy is put into a plant, and it's a bummer when it is the wrong thing.
2. Please let me know as soon as possible so we can work out a way to make it right, i.e. replacement the following year. You will be asked to provide a picture of the plant/bloom with your invoice number (for verification). 
3. Please do not post negative posts on social media, or negative reviews, please let us have a chance to make it right.

With regards to viruses. We do not test for viruses. 

We thoroughly inspect each and every plant we grow. If anything shows signs of any of the multiple viruses we will immediately dispose of the plant. We do not test our plants due to the incredible cost associated with said tests AND they do not have tests for all viruses. 

ANYONE who says their stock is guaranteed virus free, may not be educated. Tests will give false positives dependent on several potential factors, including the time of infection relevant to test and location of specimen that is tested.

There is absolutely nothing keeping a bug from biting a healthy plant and infecting it immediately after a clean test result has been shown. Even plants grown through tissue culture can always be infected after the fact.

We do not refund for viruses.

IF You take your grievance to social media, we do and will reserve the right to ban you from our site.

We reserve the right to refuse service.